Fly the friendly skies of United…

This morning – like most other folks – I saw this video of United Airlines’ forced removal of a passenger for being on an overbooked flight.

It reminded me of two stand-out experiences I had had with United…among many.  It seems like a good time to revisit them.

The more recent took place a few years ago.  I was boarding a plane and saw a short older woman struggling to lift her bag into the overhead compartment.  She was a couple of passengers ahead of me and I couldn’t reach her to help.  There was a flight attendant directly in front of her, watching her.  I called out and said, “Can you help her?”  She looked at me calmly and said, “That’s not my job.”  I replied, “A perfect motto for United” while closer passengers realized the woman’s problem and began to help.

Below is an earlier letter to United, following a crew “mutiny”.  I should mention that United’s response union response and government response were minimal to non-existent.
Continue reading “Fly the friendly skies of United…”

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